Our 911 Dispatchers
When you dial “911″ from any phone in Colonie, the call will be routed directly to the Communications Center where the Public Safety Dispatchers will determine the nature of the call and send immediate help to your location. “Enhanced” 911 means that when you call 911, the address you are calling from is automatically displayed on the Dispatcher’s screen. This is crucial in the event a person becomes unconscious before giving the location, or a crime in progress prevents the caller from giving the address.
Town of Colonie Public Safety Dispatchers undergo extensive training to be able to help callers initiate first aid such as preventing further injuries, providing life saving CPR, and assisting with the delivery of a baby. This training puts Dispatchers on the front lines of the emergency response stabilizing the situation before help arrives.